For all the digital capability we make available to our members ‒ the mobile banking you’ve told us you want, and there’s more coming later this year ‒ we’re going to stay analog in one important way.
More and more of our members do most or all their banking on their phone, tablet or laptop. https://bankingjournal.aba.com/2017/09/aba-survey-two-thirds-of-americans-use-digital-banking-channels-most-often/ They don’t need us. Until they do. The sound of a real person on the other end of a phone call when they need to solve a big problem or get out of a jam is, as the saying goes, like music to their ears. https://www.newvoicemedia.com/en-us/news/new-research-reveals-75-percent-of-customers-still-favor-live-agent-support-for-customer-service-vs-25-percent-self-service-and-chatbots
So, if you don’t need us you won’t see or hear us. But if you do, and it happens all the time, we’ll be there for you. https://www.creightonfederal.org/
Stay in touch.